Enterprise Business Operations Architect · 10+ years
I design how a company is run.
Executive governance, organizational design, end-to-end processes, enterprise technology (SAP, NetSuite, Salesforce, HubSpot, TMS, EHR) and governed AI, engineered as one operating system so the business scales without depending on any one person.
Core modules, three architectural levels, corporate departments, tech stack & AI governance.
Organizational Scale Structure by Company SizeDepartment evolution across Small (1–25), Growth (26–99), 100+ and Enterprise 200+.
Verticals Industry Operating ModelsOrg charts, end-to-end workflows, enterprise software, AI, KPIs & U.S. laws per sector.
Execution 12-Week Method & FrameworksRollout phases with enterprise tools plus PMBOK, Lean, Six Sigma, ITIL & COSO controls.
Track Record Systems & ERPs I’ve BuiltSAP, NetSuite, Salesforce, HubSpot, TMS/EHR, Ironclad CLM, IAM & AI consolidation.
Collaboration Ways to Work TogetherExecutive leadership, advisory mandates, full architecture builds & 200+ enterprise scope.
The Enterprise Operating System.
A complete U.S. Business Operating Model structured across three architectural levels and core functional modules. Use the tabs below to inspect the modules, the corporate departments, the enterprise technology stack, or governed AI controls.
Executive management, finance & accounting, HR, legal & contracts, IT/cybersecurity, compliance and corporate strategy.
Marketing, sales & business development, client onboarding, account management and customer success retention.
Specialized workflows, staff, software (EHR, TMS, MES, Procore, Clio) and regulatory controls per vertical.
Every U.S. company must account for these core functions. In smaller organizations one leader may hold multiple hats; as headcount passes 100+ and 200+, each function scales into a dedicated department with its own charter and KPIs.
Designed as a single source of truth, avoiding disconnected tools for the same job while integrating vertical platforms (EHR, TMS, MES, Construction or Legal ERP) with corporate core systems.
Operational & executive AI
Beyond sales automation: AI supports SOP generation, capacity planning, procurement matching, contract review, quality inspection and board-level KPI narratives.
Governed with controls
An enterprise AI use policy, approved tool registry, role-based access, PHI/PII boundaries, human sign-off gates and immutable audit logs.
Measured against P&L
Cycle time, cost per unit/service, SLA adherence and error rate are baselined before rollout and tracked monthly on executive scorecards.
- Intake & triage
- Document & contract extraction
- SOP drafting & QA
- Scheduling & dispatch routing
- 3-way AP/AR reconciliation
- Predictive maintenance & risk
- Executive BI narratives
A structure sized to the company.
The larger the organization, the deeper the executive governance, middle management and internal control layers. Switch between the company size brackets (from 1–25 up to 100+ and 200+) or inspect the Role-Sharing & Reporting Cadence rules.
Smart role consolidation (Small / Growth)
- Operations Manager: Can oversee service delivery, client onboarding, CS and internal QA.
- HR Generalist: Can manage recruiting, administrative onboarding (I-9) and employee relations.
- Finance Administrator: Can run AP, AR, invoicing and bookkeeping with external CPA oversight.
- Contract Administrator: Coordinates templates and renewals with external legal counsel review.
Rule: Never assign a licensed regulatory duty (legal advice, CPA sign-off, clinical or safety officer) to unqualified staff.
Executive reporting cadence
- Daily: Service execution, SLA adherence, dispatch/production bottlenecks and incident logs.
- Weekly: Department scorecards, pipeline conversion, onboarding velocity and escalations.
- Monthly: Financial close (P&L, Cash Flow, AR Aging), retention/NRR and operational unit cost.
- Quarterly & Annual: Strategic plan, risk/compliance audits, budget reallocation and policy review.
Ten markets. Full process, tools and AI.
Select an industry below or from the Markets menu above. Inside each industry, use the tabs to view its End-to-End Process & Tools, Executive Org Chart, Roles & KPIs, or Methodologies & U.S. Laws.
A 12-week implementation method.
We never start by buying software: first we architect the operating model, then we configure and integrate the technology stack. “Done” means owners are trained, SOPs and controls are live, and KPIs are measurable.
Projects & programs
PMO and PMBOK-style governance, Agile (Scrum, Kanban), critical path scheduling, earned value.
Process excellence
Lean, Six Sigma DMAIC, Kaizen, 5S, S&OP, SOP design and continuous improvement.
IT & service
ITIL-style incident, change and SLA management, IAM access control and continuity planning.
Control & risk
COSO internal controls, RACI and delegation of authority, risk/compliance registers, audit programs.
Systems & enterprise architectures I’ve built.
Hands-on operational leadership and technical architecture across enterprise ERPs (SAP, NetSuite), CRMs (Salesforce, HubSpot, GHL), vertical platforms (TMS, EHR, Procore, Clio) and custom middleware.
Metrics and targets reflect architecture benchmarks and operational design goals across implementations.
How we can work together.
Open to executive leadership, advisory mandates, full-scale operational architecture or targeted transformation, adapted to your structure, systems, locations and regulatory exposure.
Custom engagements, M&A operational readiness, turnarounds and advisory retainers are tailored after an initial assessment.